Stick With Us
Cart 0

Shipping and Returns

Returns Policy

We aim to offer a 100% Satisfaction Guaranteed service.

Faulty or Damaged Items
In the extremely unlikely event that your item is damaged during transit or is faulty, we will, at our option, make good any shortage or replace any damaged of faulty goods or refund you to the amount you paid for the product provided that you notify us of the problem, by email, within 14 days of delivery of the goods. Nothing in this clause affects your Statutory Rights. Send the email via the 'Contact' link and include your name, address, telephone number and order number plus the exact nature of the damage or fault. If would assist us if you would also take photographs of the damage or fault. We may, while deciding the best course of action, contact you by telephone or email for further information. We will also contact you to notify as to how the problem is to be resolved.

We may, at our decision, ask you to return the goods to us by registered delivery. In this, and only in this instance, will the postage charge be refunded by us.

All Other Returns
The Distance Selling Regulations provide consumers with the right to a 'cooling-off' period to allow you to change your mind. Under these regulations, you have the right to cancel your order within 14 days of delivery (starting the day after you receive the goods) and to return the goods for a refund.

The Distance Selling Regulations do not apply to businesses nor to individuals who are trading or acting as a trader (buying goods to re-sell for profit) because no-one is the 'Consumer' This means there is no 'cooling-off' period and the order cannot be cancelled once processed.

Cancelling before dispatch

Regardless of whether you are a consumer, business or trader, we are happy to cancel any order before dispatch. Contact us using the 'Contact' link and we will cancel the order and request a refund. Please include the full name which you placed the order, your address and your order number (if available).

Cancelling after dispatch (Distance Selling Regulations)

Send us an email via the 'Contact' link within 14 days of receiving your goods stating that you wish to cancel the order. Please include the full name in which the order was made, your address and order number. We are always trying to improve our customer service and product range and, therefore, it would be helpful if you could also include a brief explanation as to why you are cancelling your order.

All returned products must be received in re-saleable condition or the goods will remain your property and will be made available for you or your agent or courier to collect at your convenience.

The cost of returning the item to us is the responsibility of the customer and this will NOT be refunded.
We do not accept underpaid postage items so you must ensure that you pay sufficient postage for the return to be delivered.
Failure to re-use the original package may result in transit damage.
We recommend that that you use a registered delivery/postal service for your own security and peace of mind
Refunds are only issued upon receipt of the returned goods. Please contact us for a returns address.